CUSTOMER SERVICE
Our watches stand for precision, craftsmanship, and timeless elegance – and we apply this same standard to our service. Here you will find personal contact options, information about our services, and tips on how to care for your watch. So that your timepiece retains its beauty and precision not only today, but for generations to come.
We are here for you
Do you have any questions about your watch or would you like some advice?
We are always here for you. Contact us by phone or via our contact form. Our team will take the time to answer your inquiry personally and professionally.
Contact usUNION GLASHÜTTE customer service
Adress
Union Glashütte
Customer Service
Frühlingsweg 5
01768 Glashütte, Saxony
Germany
Customer Service
Frühlingsweg 5
01768 Glashütte, Saxony
Germany
Service availability (telephone)
MON – THU 8.30 to 17.00
FRI 8.30 to 16.00
FRI 8.30 to 16.00
Telephone
+49 35053 4616 308
Customer Service - How our service is working
All you need to know about our service process. Discover your watchs journey through our customer service.
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Customer service - our recommended prices
With our service prices published here, you can inform yourself about the service work to be expected and the associated costs.
View price list
Customer Service - Find your nearest service center
Your watch deserves the best care, make sure you deposit your watch to an officially certified service center using our online store locator.
Find a service center
FAQ
Do you have questions? In our FAQ you will find answers to the most frequently asked questions about our watches and services.
See the FAQ
Strap and Bracelet price list
Are you looking for more variety while wearing your favourite timepiece? Discover our list for straps and bracelets offered
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Customer Service - Warranty Terms
Union Uhrenfabrik GmbH Glashütte / Sa. grants a warranty of twenty-four (24) months from the date of purchase on your UNION GLASHÜTTE/SA.® watch in accordance with the following warranty terms and conditions.
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User Manuals
In our user manuals you will find all the information you need to set your watch, together with an explanation of its different functions. Download the required user manual for your UNION watch here. You will find the user maunal under the respective movement of your watch.
Overview