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Customer Service - How our service is working

Customer Service - How our service is working

All you need to know about our service process. Discover your watchs journey through our customer service.
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Customer Service - Recommended prices

Customer Service - Recommended prices

Our service prices published here enable you to find out about the service work to be expected and the associated costs. When repairs are accepted, releases can be agreed up to a certain price. Service work is then carried out up to this price without a cost estimate. This can shorten the processing time. As before, we are happy to provide a cost estimate at any time upon request. Likewise, please ask for a cost estimate for work not listed on this price list, which we will also be happy to perform for you, if possible.
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Customer Service - Find your nearest service center

Customer Service - Find your nearest service center

Your watch deserves the best care, make sure you deposit your watch to an officially certified service center using our online store locator.
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Customer Service - FAQ

Customer Service - FAQ

Got a question? We have an answer! Have a look through our data base of frequently asked questions.
See the FAQ
Customer Service - Warranty Terms

Customer Service - Warranty Terms

Your UNION GLASHÜTTE watch comes with a twenty-four (24) month warranty provided by UNION Uhrenfabrik GmbH, effective from the date of purchase and in accordance with the following terms of warranty.
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Looking after my watch

Looking after my watch

In order for your favorite timepiece to continue to function properly, it requires a certain amount of care. Learn here how to take care of your Union Glashütte watch.
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SERVICING MY WATCH

SERVICING MY WATCH

Learn more about the routine to keep the maintance of your watch.
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Contact us

If you have any questions, please go to our contact page and fill in the information form. Our Team will contact you as soon as possible.

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Contact our UNION GLASHÜTTE Customer Care

Street
UNION Glashütte
Customer Care
Frühlingsweg 5
01768 Glashütte, Sachsen
Germany
Hours
Mon - Thu 8.30 am until 17.30 Uhr pm Fr 8.30 am until 16.00 pm
Phone
+49 35053 4616 300
Service center
Find a service center
Service your watch
How to service your watch